[转帖]还在抱怨PALM么？还是多一些理解？看看此帖吧！

EricHoo · 发表于 2009-9-12 22:33

I'm sorry but after reading the numerous complaints about Palm in regards to WebOS, the Pre, and Blubbles NaNPlayer, I have reached the point where I just need to say something.

1.) Palm is doing the best they can to address all of users complaints and by Blubble telling everyone to email Palm about not accepting his application is overloading Palm in doing other things like accepting other applications. Blubble used an undocumented API in his application and expected Palm to just accept his application. I have reached out to Blubble multiple times in order to make his app, App Catalog compliant but I have never received a response (I know he is getting my messages because they show as read). PLEASE STOP EMAILING PALM, this is causing them to set aside their daily duties to read complaints. Read Palm's Response

2.) WebOS has been released for 3 months! Give Palm time to iron out the bugs. I have to say it took Apple 2 years to get copy/paste into their software. Palm is moving at a pretty good pace to get everything working. We complained that the SDK wasn't being released fast enough so Palm releases it. We then complain that apps are not being added to the App Catalog. So Palm then starts opening the App Catalog. We then complain that the SDK is not complete and API's are undocumented. Palm is working as fast as they can to get everything working.

Rome was not built in a day nor was Earth. You have to give things time. Just because API's are not documented 3 months after release does not mean they won't be documented in a future update release. Give them time!

3.) Like stated above the Pre has it's issues and Palm is working to address them. There will not be a single phone that everyone will love and have NO problems with on it's initial launch. There will always be small updates added to improve products. Palm is listening to the community and doing everything it can to improve it's product.

I myself HATED Palm after getting the Pre because of the SDK and such. After speaking to numerous Palm reps and talking with them on the phone I now understand what they have to go through DAILY. Most employee's work on the weekends without extra pay to deal with the communities feed back. A public company like Palm cannot just do things on a whim and publish them. It all has to go through legal steps to be finalized. Out of all vendors I have ever had I have to say Palm has the best customer experience for their customers. This last month I have seen how much they care about trying to satisfying everyone.

Some of you have different needs for a smart phone. Maybe some of you need what the iPhone can offer and maybe some of you need what the Pre can offer. All I can ask is that you stop just posting about how crappy Palm is because you can't figure out how to install an application or app isn't getting accepted. Just give Palm time to get everything ironed out and I am sure we will see a solid product.

If you have improvements or legit issues affecting your experience with Palm simple use the contact methods (in a nice professional manner) posted on their site and or forums. They check these frequently and love to hear feed back.

Sorry for my ranting but I just think people come on here to complain and not read ANYTHING about what Palm is doing to improve their products.

SONY1946 · 发表于 2009-9-12 22:47

其他都可以理解，我只要GSM版本的Pre

znsjpda · 发表于 2009-9-13 00:06

给点中文。。

tonchee · 发表于 2009-9-13 00:20

做palm的粉丝其实还是有点社会压力的。。。。

ethanjone · 发表于 2009-9-13 09:20

送上机器翻译：
============================
对不起，但在阅读有关Palm的问候WebOS，预审和Blubbles NaNPlayer无数的投诉，我已经到了那里我只需要几句话。

1.) Palm是做得最好，他们可以处理所有的用户的投诉和Blubble告诉大家以电子邮件不接受其申请Palm是超载做好接受其他应用如其他事情Palm。 Blubble在他申请一个未公开的API和预期Palm只接受他的申请。我已就多次向Blubble为了使他的应用程序，应用产品兼容，但我从来没有收到答复（我知道他是让我的邮件，因为它们显示为已读）。请停止寄发电邮Palm，这是导致他们抛弃他们日常工作的阅读投诉。阅读Palm的回应

2.) WebOS已被释放3个月！给Palm时间，以消除该缺陷。我必须说，苹果花了2年得到复制/粘贴到他们的软件。Palm正以相当不错的速度得到的一切工作。我们抱怨说，在SDK没有被释放速度不够快，使Palm其释放。然后，我们抱怨应用程序不被添加到应用程序目录。因此，Palm然后开始打开应用程序目录。然后，我们抱怨说，SDK是不全面的，API的没有证件。Palm正在尽可能快可以得到一切工作。

罗马并非一日建成的，也不是地球。你必须让事情的时间。仅仅因为API的文档中未3个月后获释并不意味着他们不会在以后的更新版本记录。给他们时间！

3.) 前一样，上述所言，它的问题和Palm正在努力解决这些问题。不会有一个电话，每个人都爱和已经没有什么问题，它的最初启动。总是会有小的更新，改进产品增加。 Palm公司听取社会尽一切可能改善它的产品。

我自己憎恨Palm等到熟悉，因为这些SDK和前。许多发言后，Palm销售代表，并与他们交谈的手机，我现在明白他们要经过日用品。大多数周末没有额外支付员工的工作来处理社区的反馈。Palm像上市公司不能只是一时兴起做的事情，并发表。这一切都必须经过法律措施加以落实。所有供应商的出我曾经最我必须说，Palm也为他们的客户提供最佳的客户体验。这上个月我已经看到有多少他们所关心的努力满足大家。

你们中有些人的智能手机不同的需要。也许你们中的一些需要怎样的iPhone，或许可以提供一些你需要什么前能够提供。所有我可以问的是，你不再只是如何蹩脚的Palm张贴是因为你不知道如何安装一个应用程序或应用程序不被市场接受。只要给Palm时间去理顺一切，我相信我们将看到一个可靠的产品。

如果你有改进或影响您的掌上简单的使用联系方法的经验（在一个很好的专业精神）正统剧的问题张贴在其网站或论坛。他们检查这些经常喜欢听反馈。

对不起，我的咆哮，但我只是觉得在这里的人抱怨，而不是读什么Palm正在改善他们的产品什么来。

rockfifa · 发表于 2009-9-13 12:25

中文的看起是要方便点

simeon · 发表于 2009-9-13 13:11

这样看问题的角度不对。你不能冀望市场去理解你，大部分消费者可不是palm的死忠粉丝，他们只选择他们自己认为好的产品，所以很多时候恰恰应该去迎合他们。其他竞争对手也不会等你摆好架势，才给你一拳。做不好或是来不及做好，就是你的错，不要说什么理解不理解，谁理解谁啊，这个世界，今天是天堂明天却是地狱的事情多如牛毛。

burnfox · 发表于 2009-9-13 13:30

没想老外也搬出苹果来比，但是比得了么？iPhone虽然功能少这少那，但是整体表现还不错，硬件没有致命问题，软件没有致命问题，而且一直都在热销。

ethanjone · 发表于 2009-9-13 15:38

强烈支持palm和sony再成立一个合资公司出webos sony设计的手机
公司名字就叫“Sony Palm”吧

gavinlei · 发表于 2009-9-13 22:12

机器翻译的简直不能看。

EricHoo · 发表于 2009-9-14 08:36

原帖由 simeon 于 2009-9-13 13:11 发表 , k* M. [- N) X5 g
这样看问题的角度不对。你不能冀望市场去理解你，大部分消费者可不是palm的死忠粉丝，他们只选择他们自己认为好的产品，所以很多时候恰恰应该去迎合他们。其他竞争对手也不会等你摆好架势，才给你一拳。做不好或是 ...

支持你的观点！

但问题是，这不是PALM写的，而是一个用户自发写的。所以“你不能冀望市场去理解你”，在这就不适用了。

drpython · 发表于 2009-9-14 09:17

SONY现在已经垃圾了，千万别提SONY

当初CLIE玩的好好的，突然放弃了。现在PSP要增加PDA功能还得重新开发，纯属脑子进水了

EricHoo · 发表于 2009-9-14 09:52

我觉得SONY的工业设计是没的说，质量也是一流。现在迷失了方向，在战略上有失，可惜了。。。

SONYzsx · 发表于 2009-9-14 21:18

SONY涉及的行业太多了每个行业它都喜欢去争啊斗的
有点力不从心的感觉
现在的SONY已经不是以前的那个SONY了
瞧瞧SONY现在的随身听
外观越来越难看

zhujun0120 · 发表于 2009-9-14 22:00

sony产品面广，其实公司的工业设计还是很棒的，创新也还存在，可惜正如楼上说的，他什么都想搞，而且总想制定标准，太累了

刻录机 · 发表于 2009-9-17 21:36

我不同意这种说法，这个弱肉强食的年代，没有“理解”的这个说词，理解能让一家公司起死回生？我相信大家没那么伟大吧？力量也不够吧？用户群没苹果大吧？号召力也没有苹果大吧？消费者是理性的，非理性的只能讲是我们铁档FANS发烧玩家。

一句话，愿意等的就继续等。不愿意等的就赶紧转机。WEB OS要想成功我看难。。。。。。失去了先机。

[ 本帖最后由刻录机于 2009-9-17 21:43 编辑 ]

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