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发表于 2010-12-8 19:02
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因远程清除数据之后，无法再次登陆profile的解决办法（开心）
这是我之前的求助帖子
5 b& W) r& M( v2 @* P: }* fhttp://www.treo8.com/bbs/thread-180660-1-1.html8 I* p& T# U. y$ L7 M% P
不明白斑竹为什么锁定了....., [- ^6 l9 q" g# f
- Q5 I" f' A: w1 [刚刚重新找了个接线员。是个美国MM，名字叫：Sandy（桑迪）- v+ w- H- K& i w8 y
; f( y% q# y) u) j+ O这次，我把问题说的简单些，她居然马上就明白了。并且马上给我解除了profile锁定（果然是被BAN了）。
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2 F/ O$ i/ A' V4 n2 Q% t话说前面那个美国GG（斯缔夫），只知道叫我用官方固件刷机，老问题手机哪里买的..为什么可以在中国使用等等问题，还让我去送修....看来还是美国MM明白我的意思啊。- t# p! p, w. _+ e* g4 X
3 J( Z; b$ o1 d, s, z+ M顺便贴出我和这位好心MM的对话。为以后碰到这个问题机友提供一个解决思路。。朋友们说实话，必须要把英文学好啊，如果我的英文再好些，问题早就解决了。
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( n, ?5 E5 s$ A i+ j: p18:24 正在连接...
0 w, A' }3 S3 k) u- a18:25 已连接。 支持代表将很快与您一起进行处理。
, b: a( h# `, @: t) K18:25 支持会话使用 Sandy 建立。
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18:25 Sandy: Hello Wang.
, P0 X q u( n* r; N/ ^- K4 s18:25 Sandy: Thank you for contacting Palm Technical Support. Please give me a moment to review the info you provided.
3 a+ `) H" u7 E$ Q! |; m2 z18:25 Wang Zhongyi: Hello+ ]0 }/ x+ u; ^1 \' s
18:25 Sandy: Could be more specific about the issue?; N8 a! z- G) e n6 u* o
18:25 Wang Zhongyi: I am a Chinese, English is not good) A; F% b$ Z9 C- _. M' w
18:26 Wang Zhongyi: I use a PALM PRE3 I7 C5 q I* K4 I
18:26 Sandy: Okay.
+ R5 D8 H% Y3 W; O2 H18:26 Wang Zhongyi: GSM
( l9 G# s: g- X18:27 Sandy: Alright. W U5 [( Z$ ~) ]- P$ L4 e, h
18:27 Wang Zhongyi: I chose the "I lost my phone". Currently Tip: sign in failed$ e2 V4 i/ F& k8 _& n5 w6 g
18:28 Wang Zhongyi: IMEI is BAN?
" N1 \( f! f! a6 X$ }18:28 Sandy: I understand that you are unable to sign into palm profile of your Palm Pre device.8 y- ] e; D0 y7 H1 t1 U
18:28 Sandy: May I know why did you select "I lost my phone". Did you ever lost your phone?
, s+ V0 T2 o/ h0 Z u$ l18:29 Wang Zhongyi: no, a% T+ L1 Y! K
18:29 Wang Zhongyi: Remotely clear the data: Z( u) S$ r6 U& P8 x/ x5 U
18:29 Sandy: Alright.. i* `$ F) A! ]* ~3 k7 w- e
18:30 Wang Zhongyi: I can provide e-mail address and password to your query
( a5 I7 f4 a6 k k( u$ N8 d18:31 Wang Zhongyi: "Device Options" can not be clicked. Turned gray.2 t0 d; Q8 T i1 K( \& h
18:31 Sandy: Okay." [: j! q7 y: }- ^
18:32 Sandy: Is your phone turned On?
# q* L) U E9 S: g! Y18:32 Wang Zhongyi: You need my password and e-mail address?/ L7 O5 Y6 {8 S0 u0 I& L2 V
Or need my IMEI?+ M8 A; K0 y) O- H: j
18:32 Wang Zhongyi: yes
% p7 K) N2 s2 s2 b$ W v. E18:33 Wang Zhongyi: The current state of the WIFI' X9 X5 h- l9 O$ O A/ @5 f& B0 i
18:33 Sandy: Can you restart your phone and try to login to palm profile now?* h2 \1 h: ^! k7 p0 J1 ?' \. ~
18:33 Wang Zhongyi: YES
# B- N; {6 _/ ^; @) T7 O/ p# b3 Y18:34 Wang Zhongyi: After restarting, the problem is not resolved
. n7 @1 S$ n( Z8 U. q: ~18:34 Sandy: Did you try to login to palm profile?7 s3 s6 B$ W* A8 i8 ^
18:35 Wang Zhongyi: OK!! W- v* S0 ^! j& p+ X
18:36 Wang Zhongyi: Problem solved. What did you do?
6 I6 r4 m9 ?3 }18:36 Sandy: I see that your Palm Profile got locked and now I have unlocked it.# x5 n& x) K! S/ Z& b
18:36 Wang Zhongyi: Thank you for your help
3 k, O2 k' ?+ @& d6 t2 G' p/ X18:36 Sandy: You are most welcome.
, k3 A+ D* b0 I# C3 L18:36 Sandy: It's my pleasure to assist you.
/ c4 W. h: \; l: B# [# D" P+ ?18:36 Sandy: Here’s the reference number for our chat: Chat session ID number 75245242. Keep this number as a record of this chat.) M, d8 R, ^* D
18:36 Sandy: Can I be any further help for you?& n8 A9 O3 B' K; d
18:37 Wang Zhongyi: I have two email addresses are:poptooll@gmail.com;poptoolll@gmail.com;5 e9 {( l; ~: j5 I# N* |
18:38 Sandy: Okay.
$ {8 Z' V2 z1 r: J, _4 ?: A18:38 Wang Zhongyi: I really appreciate you. Too happy.: O5 i; I& @$ b4 i" l# R+ ]% j' r
18:38 Sandy: Your correct email address is poptooll@gmail.com.
0 y3 Q0 @2 k5 k$ K2 B18:39 Sandy: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support, so please take a few minutes to complete the customer survey that you'll receive via email. You may now close the chat window. Have a great day!
- Y; ]5 o0 o) v# m18:39 Sandy: Please fill the survey that you receive in email.+ [ D' T2 _. p1 M4 r1 F' _$ N# P
, g" o" T; p1 e18:39 Sandy 已结束会话。 |
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