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发表于 2010-12-8 18:48
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哈哈！刚刚找了另外一个接线员，我把问题问的简单些，她就明白了。哈哈~~要加紧学英文啊！！
# X9 N( O8 V1 x2 {! R, C各位机友一定要学好英文哈！不然小PALM PRE出了问题就残了。" E% O9 g! T9 |
8 }- J2 s6 I: k- D顺便贴出我和这位美国MM的对话，前面那个叫史缔夫的GG只知道叫我刷机....
0 V2 m6 k' @. g3 i! j* q J \还美国MM比较懂我的意思，呵呵~~~美国MM的名字叫：Sandy（桑迪）
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18:25 Sandy: Hello Wang." U T* G2 z. f$ O5 M' J0 ?0 W& N
18:25 Sandy: Thank you for contacting Palm Technical Support. Please give me a moment to review the info you provided.& \2 O5 ]" W9 R. U" u& f
18:25 Wang Zhongyi: Hello
& K; S8 y8 \3 K L18:25 Sandy: Could be more specific about the issue?
6 q2 d, z6 G4 p) Z9 i18:25 Wang Zhongyi: I am a Chinese, English is not good
1 ?( h1 `, A6 I: L8 T, y Y4 z18:26 Wang Zhongyi: I use a PALM PRE: `9 I, F. v2 J: k7 m( D8 r
18:26 Sandy: Okay.
{( @0 s( Q% Y/ r @5 c18:26 Wang Zhongyi: GSM
0 B$ K. [) x: J* n18:27 Sandy: Alright.
! L6 N( F9 B& V18:27 Wang Zhongyi: I chose the "I lost my phone". Currently Tip: sign in failed
% d9 j \: m9 o, R C18:28 Wang Zhongyi: IMEI is BAN?) E8 [! ~" F; ]7 T/ {3 {
18:28 Sandy: I understand that you are unable to sign into palm profile of your Palm Pre device.
& F% W+ z* o& {1 Q) w2 V' b+ B7 |18:28 Sandy: May I know why did you select "I lost my phone". Did you ever lost your phone?
5 v$ y; k b$ o# _* g' P8 R18:29 Wang Zhongyi: no# V0 r# M5 a! D, U' G' j
18:29 Wang Zhongyi: Remotely clear the data* {6 ]1 a" p' k* p& f
18:29 Sandy: Alright.
8 y5 ~8 m" M4 Y) f+ l: V. a h18:30 Wang Zhongyi: I can provide e-mail address and password to your query. f ~, y) O5 [$ ]
18:31 Wang Zhongyi: "Device Options" can not be clicked. Turned gray., n4 O8 v5 H1 U0 o3 _: p
18:31 Sandy: Okay.+ T' w0 _4 @" S0 J
18:32 Sandy: Is your phone turned On? C) G/ |7 ~( I' ]; U& r
18:32 Wang Zhongyi: You need my password and e-mail address?
2 X' S j; x" sOr need my IMEI?6 y, R( X* ]! i8 G Y; {
18:32 Wang Zhongyi: yes
4 A) R4 Z I6 s/ @; ?1 D18:33 Wang Zhongyi: The current state of the WIFI4 @5 n4 B4 U# [9 Z/ w
18:33 Sandy: Can you restart your phone and try to login to palm profile now?
, S3 m% c$ L, m- t18:33 Wang Zhongyi: YES
7 W, [0 a9 d2 M: E18:34 Wang Zhongyi: After restarting, the problem is not resolved) l1 |0 X# P- B& F0 |+ r; U
18:34 Sandy: Did you try to login to palm profile?. P' K( M" x r/ C
18:35 Wang Zhongyi: OK!2 @& D1 i0 R1 e6 m+ K( _6 s! v; @& t
18:36 Wang Zhongyi: Problem solved. What did you do?4 T' `! ]1 p5 x) K% }' [% X6 Y
18:36 Sandy: I see that your Palm Profile got locked and now I have unlocked it.
; _: e4 D- z* A$ g9 Q18:36 Wang Zhongyi: Thank you for your help
5 ?) B- M$ g9 Y( q% l+ G \' ~18:36 Sandy: You are most welcome.1 r$ T( B0 i! v c7 o2 q% A
18:36 Sandy: It's my pleasure to assist you.6 K. M' E$ M! i1 @% k, Q2 r
18:36 Sandy: Here’s the reference number for our chat: Chat session ID number 75245242. Keep this number as a record of this chat.
" @8 Y/ g" d+ s0 u( g# [7 h18:36 Sandy: Can I be any further help for you?: I( M# B2 C R# M$ U
18:37 Wang Zhongyi: I have two email addresses are:poptooll@gmail.com;poptoolll@gmail.com;3 N7 q6 N! C6 H' M U
18:38 Sandy: Okay.1 Z/ V1 X. X: ]- d
18:38 Wang Zhongyi: I really appreciate you. Too happy.8 z! T2 l' ?( G+ ]1 I( n
18:38 Sandy: Your correct email address is poptooll@gmail.com.) P7 x( I3 E9 @( {: l3 b; [! J
18:39 Sandy: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support, so please take a few minutes to complete the customer survey that you'll receive via email. You may now close the chat window. Have a great day!6 A. A- t& C5 l+ F# L+ H. B! f% q
18:39 Sandy: Please fill the survey that you receive in email.
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18:39 Sandy 已结束会话。 |
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