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发表于 2007-9-29 22:22
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今天商家收到了机器竟然说我这不算亮点，看起来很不明显（难道要亮得晃眼才算坏点？？），不愿意给我保修，真是*·#·￥￥#……0 C( }' }6 \* v- j
而且还竟然改口说PALM规定5个亮点以上才能保修（几天前还信誓旦旦告诉我3个亮点可以保修，明显想推卸责任么）。不过在我一顿理论之后，商家还是答应国庆后发到香港去试试。6 U7 v+ ^, P& z o9 G2 g
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其实，在发现上面两个亮点的时候我已经和PALM联系过，他们的客服人员也已经承认是坏点，而且发现的第三个坏点绝对比上面的要明显一些，所以绝对有理由进行保修。以下是PALM客服的原邮件：1 @* c, Z' P6 g; B
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Thank you for contacting Palm Technical Support. * |5 I: F9 N- d: j0 {! ~' h
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This is Reyn again and regarding your case, we could see in the photos that you have provided that there are 2 dead pixels on the smartphone screen.
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* }& m# [- Q+ T1 k) m7 F" yAccording to our Level 2 Technical Support team the smartphone and screen issue is still within tolerable range that the functionality of the device is not affected. So we suggest that you continue to use and observe the smartphone., `2 s. m, b) Z2 Z
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However, should the problem worsen please contact us immediately so we could process the device for servicing.( L' o! {7 u$ i! t* }
9 V# Y& z& v- xBy that time we would need the following information:( V7 [) `$ o: E0 o
6 f( W8 S0 ^/ ^) L" Y) i1 HSoftware version' w' Z5 v" z5 k$ S* _- v7 {1 B
Firmware version/ d" Q: o. n* X3 p
Serial Number (SN)
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, p9 Q+ ~3 C' i0 k$ {( I { aYou can generate this information by going to your Phone Info under Options. Please perform the following:
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* m' F P$ D8 C; h3 ~' pPress the Mobile phone button to go to your mobile phone application
3 n# I& \. q3 |2 h" xPress the MENU button
7 f8 _ @, H. _You will see the word OPTIONS on the top most part of the screen. Please tap on this.
+ a7 k2 R2 E0 wChoose PHONE INFO from the drop down menu that appears.
& d' x: y" v* VYou should see the software and firmware version , C, k* `" w$ x# X
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In order to process this, we will need to create an SRO (service repair order) number for your Treo 680 unit. Please provide the following information so we can process the SRO number:
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8 Y9 z2 P2 Y+ JFull Name:
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2 j6 u% F+ b' F `9 a ^Email Address:* m/ k! |+ a" d9 c& J" i) f; ?
Handheld Serial Number:
: s) r0 v) M L8 O5 z. c(12 alphanumeric digit below the barcode at the back of the handheld)+ c' e( M% U* d" H% Z
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Handheld Model:
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Place of purchase
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Please Note: No Military or P.O. Box address. DHL will ONLY DO door-to-door delivery and will require a signature from the consignee OR anybody in behalf of the consignee who is residing at the specified address. If company address, please indicate the company name.
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Company Name:2 N0 H* ^0 u$ {4 {6 j& C" e$ \, o1 M
Street Address:
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State:) ~. I' d7 r( r! w! U6 U
Zip:
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Count/Prov/District
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( s/ ]# l4 X5 nProblem of Handheld) G% e1 _- O7 T3 n
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If you wish to process your unit under warranty, meaning it has not been used for more than 1 year from the date it was purchase, please provide us your proof of purchase. You can fax the receipt to 852-301-58614 and attention the fax to me, or you can scan the receipt and attach it to your reply email. Failure to provide the proof of purchase will constitute warranty to be read from the serial number of the unit.+ B# Q1 l8 F. M% ^* k. z) G0 A3 a
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If the unit is already out of warranty or has sustained physical damages such as a cracked screen or moisture exposure, which are out of warranty conditions, there will be a charge for any process chosen for the unit.
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- V; v S, o1 K' I/ CFor an out of warranty Treo 680 replacement, it costs $ 179 USD." G" m/ L/ f# a/ e) q& ~
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3 O- g- V" V$ I5 R$ H4 b) Z3 @( v B; [In order to process an out of warranty SRO, we would need your credit card information:# Z3 ]% M; H) N" Q% c
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) d3 U8 m |$ U* @) TCredit Card Type (only Visa or MasterCard); I" A' R. J3 Q7 R% F
Name on Credit Card
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/ @3 F" D4 l O% C3 D) DCredit Card expiry. W( Y6 Z% ~ j, W" w
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The turn around time for the replacement unit is 3-5 businesses days from the date the unit and SRO number are scanned at the drop zone.% g- G, _9 Y* [( b8 y& W s& _
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8 E7 J' y6 _: m2 ?5 n/ F' c: VThe replacement unit is not a brand new unit but a good as new replacement unit of the same model, which has undergone through a thorough quality process at our repair center.
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/ K; A8 Y/ N$ h+ ? S0 M0 J6 Q& bIf you need further assistance, please do not hesitate to contact us again. You can also find more information about Palm products, including troubleshooting articles and frequently asked questions at:
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http://kb.palm.com
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When responding, please reply to this message (leaving the case # in the subject line) rather than starting a new message.+ r$ k. d1 Y( ]2 v3 c
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Note: the presence of a third party product in this article should be not be construed as an endorsement of that product, nor should its absence be considered a denigration. Palm does not manufacture any third-party products mentioned herein, and cannot provide support for them. If you purchase a third-party product and require help with it, contact the manufacturer.
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A Customer Satisfaction Survey will be emailed to you shortly. We hope you will take the time to provide us with feedback about your support experience as it will help us in our effort to continually improve our services. If you think we have not been able to answer your query fully, please opt to refrain from answering the Customer Satisfaction Survey until we have provided better answers to your concerns. Feel free to email us back and we will be more than happy to provide assistance.
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Thank you for choosing Palm.
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Sincerely,
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[ 本帖最后由 intheforest 于 2007-9-29 22:30 编辑 ] |
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发表于 2007-9-25 22:01
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